Enhanced Login Security
Security and protection are vital features when it comes to banking and are always a top priority at Community State Bank. That’s why we’ve invested in a two-factor authentication feature for account access, ensuring your banking experience remains safe.
Every time you login to Online Banking, this security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you will be asked to further verify your identity via a one-time passcode sent to your phone. Your enrollment in this security feature is required as you login or enroll into online or mobile banking.
What does two-factor authentication mean for you?
- No more frustrating security questions when accessing your account
- No need to memorize your new passcode – each generated code is unique
- Each passcode is sent directly to your device for easier access
- Your account is more secure
The setup process is simple!
All we need is a phone number. When you log into your Online Banking account or enroll for the first time through our website or Mobile Banking app, you will be asked to input or verify your home number, cell number, and/or work number.
You will then receive a text message or phone call containing a passcode. Enter this passcode during log in to complete your phone number verification. Once entered, you will be logged into Online Banking.
How this feature will work in the future?
This new security feature will replace the Security Challenge Questions and will only be activated if it detects a login attempt that falls outside of how you typically login.
When this happens, you will be prompted to enter a passcode during log in. The passcode will be sent to the phone number you set up previously using your preferred delivery method. Simply enter the passcode to complete your log in.
We continue to look for ways to improve the security of our online services. Questions? You can review our Enhanced Security & Protection FAQ, contact us at 800.488.3958, or stop into any of our convenient branch locations.